Shipping policy
Thank you for choosing our Shopify independent store for your purchase! To help you clearly understand the shipping-related information of our products and ensure a smooth shopping experience, we have formulated the following general shipping policy. Please read it carefully before placing an order.
1. Shipping Coverage
Currently, our products can be shipped to multiple countries and regions around the world (please refer to the available delivery regions displayed on the order checkout page for details). If your region is not within the shipping coverage, the system will automatically prompt you when placing an order. You can consult our customer service via the website to find out if delivery services to your region will be available later.
2. Order Processing and Shipping Time
●Order Processing Time: After you successfully place an order and complete the payment, we will process your order within 1-3 working days (excluding weekends and statutory holidays; the processing time will be extended accordingly in such cases). Order processing includes procedures such as checking product inventory, packaging, and warehouse dispatch.
●Shipping Time: The shipping time is calculated from the date when the order is dispatched from the warehouse, and the specific time varies depending on the destination:
●Domestic Shipping: Under normal circumstances, products can be delivered within 3-5 working days to municipalities directly under the Central Government, provincial capitals, and economically developed regions; for remote areas (such as Xinjiang, Tibet, Qinghai, etc.), delivery usually takes 5-8 working days.
●International Shipping: The shipping time varies significantly across different countries and regions, typically ranging from 7 to 21 working days. The specific time may be subject to delays due to factors such as the customs clearance speed of the destination, the efficiency of local logistics and distribution, and we appreciate your understanding in this regard.
3. Shipping Costs
●Calculation Method of Shipping Costs: Shipping costs are calculated based on the weight, volume, destination of the products you purchase, and the logistics method you choose. When placing an order, after adding the products to the shopping cart and filling in the delivery address, the system will automatically calculate the corresponding shipping costs, which you can view on the order checkout page.
●Shipping Cost Preferential Activities: We will launch shipping cost preferential activities from time to time, such as free shipping for orders meeting a certain amount, free shipping for designated products, etc. The specific preferential information will be announced on the homepage of the website, the activity section, or the product detail page. During the activity period, the activity rules shall prevail.
4. Logistics Tracking
●After your order is dispatched from the warehouse, we will send the logistics tracking number and the corresponding logistics query link to the email address and mobile phone number you provided when placing the order.
●You can query the real-time shipping status of the products through the logistics tracking number on the corresponding logistics platform (such as SF Express, ZTO Express for domestic shipping; DHL, FedEx for international shipping, etc.) or on the "My Orders - Logistics Tracking" page of our website.
5. Shipping Instructions for Returns and Exchanges
●If you need to process a return or exchange, please first submit an application in accordance with our return and exchange policy (see the "Return and Exchange Policy" page on the website for details). After the application is approved by the customer service, you can arrange to send the product back.
●When sending the product back, it is recommended that you choose a courier service with trackable logistics information and keep the logistics tracking number properly for future inquiry about the progress of the product return. For returns or exchanges caused by non-quality issues of the products, the shipping cost for sending the product back shall be borne by you; for returns or exchanges caused by quality issues of the products, the shipping cost for sending the product back shall be borne by us (please advance the shipping cost first, and we will refund the shipping cost to your original payment account after receiving the returned product and passing the inspection).
●After we receive the returned product and pass the inspection, we will process the refund or exchange for you in accordance with the return and exchange policy, and arrange for the delivery of the new product (in the case of exchange), and the shipping cost for the delivery of the new product shall be borne by us.
6. Instructions for Special Cases
●In case of force majeure factors such as natural disasters (such as earthquakes, floods, typhoons, etc.), traffic control, logistics station strikes, and adjustments to customs policies, the product shipping may be delayed or unable to be delivered. At that time, we will promptly inform you through website announcements, emails, or text messages, and do our best to assist you in solving the problem.
●For some special products (such as oversized products, fragile products, liquid products, etc.), their shipping methods, shipping time, and shipping costs may be different from those of ordinary products. The specific information will be marked separately on the product detail page. Please be sure to read it carefully before placing an order.
7. Contact Information
If you have any questions or need assistance regarding shipping, please feel free to contact us through the following methods:
●Customer Service Email: [Your Customer Service Email Address]
●Customer Service Phone: [Your Customer Service Phone Number]
●Online Customer Service on the Website: After logging in to the website, click the "Online Customer Service" icon at the bottom right corner of the page to consult.
We are committed to providing you with high-quality services. Thank you for your understanding and support!
[Store Name:yrlanyards]
[Policy Effective Date;20250912]